GroomTies knows the stress of a wedding. Buying your groom attire does not need to add to that stress and we want you to be a 100% satisfied. Simply return the unused product within 30 days of purchase and you will receive a full refund. Returns made within 30 days of the order shipment date will be refunded to the original form of payment. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at help [at] groomties.com
You will be responsible for paying shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping a package over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.